“Serial number not accepted or it is not in the database”
There are a couple of reasons why a serial number would not be accepted as a valid serial number
- The serial number is not being input with the correct numbers and/or letters. For example, using a capital letter O instead of a numeral 0 (zero) in the sequence.
You might accidentally use your product code instead of your serial number.
- A product code is in this format: FG5M-00001243 < don’t enter this!
- While a serial number will have this format: FG5M ABCDE FGHIJ KLMNO PQRST < this is what you need
Also, serial numbers are only valid for a limited number of installations, but using a serial number too many times generates a different error message.